Q: Is there a warranty through McQuagge Electric Company?
A: Yes, McQuagge Electric gives a 1 Year Material Warranty on material and a 5 Year Warranty on Craftsmanship. Material are the products used to create the electrical system for equipment. Craftsmanship is the degree of skill with which a material is installed. McQuagge Electric Company shall determine if said item complies with product installation and NEC code.
Q: What is covered by the 5 Year Warranty?
A: The 5 Year warranty covers travel and labor for installation and replacement. Does not cover material or equipment. Starts at completion of project.
Q: What is covered by the 1 Year Warranty on material?
A: All the electrical material provided, travel and labor for installed by McQuagge Electric Company on a project.
Q: What is not covered by the 5 year Warranty?
A: The 5 Year warranty does not cover:
Q: Does McQuagge Electric Company give a warranty on equipment.
A: No, McQuagge Electric Company does not provide a warranty on equipment. The manufacture of the equipment may provide a warranty.
Q: Why do I have to sign a proposal that shows a troubleshoot fee, that I might have to pay, before the technician starts on a warranty call. I called the Manufacture and they said the item is a warranty covered item.
A: The item maybe a warranty covered item but the way it failed may not. Improper installations, lack of maintenance, and damage outside the warranty scope. Manufactures require us to check these items for warranty compliance and we also have to send some parts off for testing. Until we get those results it is undetermined if warranty will cover it. The manufacture does not pay on Non warranty issues and payment is require for non warranty covered services . This up front clarification of charges allows both parties to agree on the process to completion.
Q: Why do I have to sign a proposal that shows a troubleshoot fee, that I might have to pay, before the technician starts on a warranty call. I had McQuagge Electric Company install the item.
A: Customer supplied items are not covered under McQuagge Electric Company warranty. During installation we do check customer supplied items for visual damage and we test after installation is complete for operation. The install is a warranty covered item. The item is not covered, examples: Lights, wire, receptacles and ect... McQuagge Electric Company requires these items to be check for warranty compliance and if warranty will cover it. Payment is require for our service if not covered under warranty. This up front clarification of charges allows both parties to agree on the process to completion.